Frequently Asked Questions
Ordering
How do I place an order?
Add items to your cart and proceed to checkout. We accept all major credit cards via Stripe.
Can I place an order by phone or purchase order?
Yes. Phone orders and institutional purchase orders are welcomed — call 972-606-8740 during US business hours or email support@orin.com.
Shipping
Where do you ship?
We ship within the United States. International customers please contact us at support@orin.com or call 972-606-8740.
How are shipping rates calculated?
UPS shipping rates are calculated at checkout based on your address and order weight. Target Dots ship free via US Mail.
When will my order ship?
Most orders ship within 1–2 business days. You will receive a shipping confirmation email with tracking information.
Software
How do I receive my software license key?
License keys are delivered by email within one business day after your order is confirmed. Check your spam folder if you do not receive it.
Returns
What is your return policy?
Contact us at support@orin.com to arrange a return. We handle returns on a case-by-case basis.